Store Policy
BY PURCHASING THIS PRODUCT YOU AGREE THAT YOU ARE OVER THE AGE OF 18. PRODUCTS ARE NOT TO BE USED IN ANY OTHER MANNER OTHER THAN WHAT THEY HAVE BEEN SPECIFIED FOR. ROGAN WILL NOT BE HELD RESPONSIBLE FOR ANY DAMAGE OR INJURY DUE TO PRODUCT MALFUNCTIONS OR MISUSE. BY PURCHASING YOU HAVE AGREED TO THESE TERMS.
HANDMADE
”Not meant to be pretty, but pretty useful”.
-Our prybars are laser cut, then ground, heat treat and finished by hand. No 2 tools are identical.
-We strive to manufacture the best product we can and inspect each tool before it leaves our shop. That being said, there may be minor imperfections on your handmade tool. Surface blemishes from heat treat, tiny scratches, etc are only surface blemishes and will not affect the performance of your tool.
-If an imperfection is present, it is not to be considered as a "manufacturer's defect".
SHIPPING
-Orders ship via UPS only.
-Shipping charge includes insurance up to $100 worth of product. Please note that if your package is lost, another tool will be sent. A refund will not be issued.
-We do not ship to P.O. Boxes.
-Please contact us if you would like to ship to a FPO/APO.
-Orders placed on our website Monday through Friday will ship within 1-3 business days depending on work load. In the rare circumstance we are not in the shop, we will post this information on our Facebook and Instagram page.
-All orders will be provided with a tracking number.
-ROGAN is not responsible for lost, delayed or stolen packages. Please contact your local post office to remedy the situation. In these instances, we are not able to freely replace or refund the items, but we will do our best to assist you. Once a package is tendered to the carrier, many factors are out of our control. If a package is marked as delivered, but missing from the point of delivery, we are not held responsible for refunding or replacing.
INTERNATIONAL ORDERS
-We ship to USA and Canada only. We do not guarantee the delivery of international shipments. No refunds will be issued for non-delivery. Shipping rates do not include any potential customs, duties or import taxes that may be required.
REFUNDS
- Due to the fact that these tools are handmade, we do not accept returns or exchanges. We will help you in any way we can and guarantee our work.
OUR PRODUCTS
USA made:
- All prybar models and sheaths are made in the USA.
Usage and Safety:
- Do not apply the tool to a task it was not designed for.
- Avoid using steel hammers. Rubber or plastic dead blow hammers are preferred for longevity.
- Always wear gloves and proper eye protection when tools are in use.
- High carbon models may patina over a period of time due to handling, humidity or wet conditions. Regularly clean the surface with a cloth before storing.
- ROGAN is not responsible for personal injury due to use of the product.
-ROGAN is not liable for any damage caused to backpacks, pockets or other gear due to storage of our tools. Example: If you store your Rogan tool in your backpack and a hole forms due to carrying the tool inside your pack, Rogan is not liable for any damage to gear that was caused by our tools.
- ROGAN Tools might not be compatible with all molle gear spacing. Some imported (Generic Chinese) molle gear does not use standard molle spacing and might be too small to fit the standard 1in spacing. A sheath is always recommended for secure carry of the tool
ROGAN Guarantee- If you would like your tool refurbished, simply email us at roganusa@gmail.com for further information. Customer is responsible for shipping charges back and forth. Tools are refurbished for free. Refurbishing includes: edge grinding, surface conditioning and repackaging. I we are unable to refurbish your tool to factory standards, we will replace the tool.
ROGAN® is a registered trademark.
Below is a illustration of how to wrap your tool.
*YOU SHOULD ALWAYS COVER THE BEVELS IN CARDBOARD AND TAPE TO AVOID INJURY WHILE WRAPPING THE HANDLE.
